1. Policy Overview
This Refund Policy governs all payments, fees, and transactions made on the 369 Gold Game platform. By registering, depositing funds, or participating in any game activity, users acknowledge that they have read, understood, and agreed to this Refund Policy in full.
369 Gold Game operates a digital, skill-based cash game platform, and therefore follows a strict, conditional refund framework aligned with digital service delivery norms.
All payments made on the platform are considered digital service transactions for access to skill-based game participation, platform infrastructure, and related operational services.
Once a service is delivered or gameplay access is granted, the transaction is treated as consumed, whether or not the user chooses to participate actively.
Refunds will not be provided under the following circumstances:
Amounts deposited and already used for gameplay or participation
Losses incurred during gameplay or unsuccessful outcomes
User dissatisfaction due to personal expectations or earning assumptions
Failure to earn expected income due to inactivity or rule non-compliance
Account suspension or termination due to violation of platform rules
Incorrect actions performed by the user within the game
Voluntary exit or account deletion after using platform services
All gameplay outcomes are final and irreversible.
Refunds may be considered only in exceptional cases, subject to internal verification, including:
Duplicate payment due to technical error
Failed transaction where amount is debited but wallet is not credited
System error preventing access after successful payment
Unauthorized transaction proven to be a platform-side fault
In such cases, refunds will be processed only after thorough verification by the platform’s finance and technical teams.
To request a refund, users must:
Submit a written request through the official support channel
Provide registered mobile number or user ID
Attach transaction ID, payment proof, and date of transaction
Clearly describe the issue with supporting screenshots, if available
Refund requests must be raised within 48 hours of the transaction date. Requests submitted after this period may not be entertained.
All refund requests are subject to internal audit and verification
The platform reserves the right to approve or reject any request
Decision of the platform shall be final and binding
No refund shall be granted without valid documentary evidence
False or misleading refund claims may lead to account suspension.
If approved, refunds will be processed within:
7 to 10 working days from the date of approval
Refunds will be credited back to the original payment source wherever technically feasible. Processing time may vary depending on banking partners or payment gateways.
Wallet balances created through gameplay earnings are not refundable
Withdrawable earnings can only be withdrawn as per platform withdrawal rules
Wallet balances cannot be transferred or reversed as refunds
Refunds and withdrawals are distinct processes and should not be confused.
369 Gold Game reserves the right to:
Modify or update this Refund Policy at any time
Reject refund requests that do not meet eligibility criteria
Deduct applicable processing or gateway charges, if any
Take legal or disciplinary action in case of misuse or fraud
Any updates to this policy will be communicated through the platform.
Users are responsible for:
Understanding gameplay mechanics before making payments
Reviewing terms, rules, and earning structures carefully
Ensuring correct payment details during transactions
Payments once made should be treated as final unless explicitly eligible for refund under this policy.
For refund-related concerns, users may contact the official support channel as provided on the platform. Communication outside authorized channels will not be considered valid.
By using the 369 Gold Game platform, users confirm their acceptance of this Refund Policy. Continued usage after policy updates constitutes acceptance of the revised terms.